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Careers Plus Resumes, or CPResumes.com, achieved a poor rating for two reasons in
particular: questionable product quality and customer service.
The company, after more than a decade in business, claims to have a 99.9% satisfaction
rate among its clients. We can't confirm that--indeed, numerous complaints posted on online forums
would suggest a far lesser number. The writers are claimed to be Certified Professional
Resume Writers and former hiring managers. If so, that's good: no one knows better
what a hiring official is looking for on a resume than someone with a similar hiring background.
But...
One BIG area of concern: the Better Business Bureau notes a "pattern of
complaints" from customers (something we experienced with those online forums). Complaints
ranged from poor and confrontational customer service to boilerplate resumes and pages filled with
typos and grammatical errors. It's worth noting that management has made overtures toward
establishing procedures to more effectively resolve customer issues -- also reported by the BBB.
Still, the complaints keep coming.
Read the BBB Report HERE.
So... we would advise prospective customers to avoid this company until such a time as
their BBB rating improves and complaints diminish. As with all of our reviews, this is our
opinion--we always advise readers to do their own due diligence. http://careersplusresumes.com/
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